Refund policy
At Leyali, we are committed to delivering high-quality modest fashion pieces crafted with care. If your purchase does not meet expectations, we offer a transparent and structured return process.
1. Eligibility for Returns
You may request a return under the following conditions:
- The request is raised within 7 days of delivery
- The product is unused, unworn, unwashed, and in original condition
- All tags, labels, and packaging are intact
- The item is not listed under non-returnable categories
2. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on sale, discount, or clearance
- Customized or altered garments
- Products damaged due to improper handling or misuse
- Items without original packaging or tags
3. Damaged / Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Notify us within 48 hours of delivery
- Provide clear photos/videos for verification
- Once approved, we will arrange a replacement or full refund
4. Return Process
To initiate a return:
- Email us at mksgroup2025@gmail.com
- Mention your order ID and reason for return
- Our team will review and provide return instructions
- Ship the item to the provided return address
5. Refund Policy
- Refunds are processed after quality inspection
- Approved refunds will be credited within 5–7 business days
- Refunds will be issued to the original payment method
- Shipping charges (if applicable) are non-refundable
6. Exchange Policy
- Exchanges are subject to product availability
- Only size exchanges are allowed unless defective
- Exchange requests must follow the same return timeline
7. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, cancellation is no longer possible
