FAQs
Can I open and check the contents of my package before accepting delivery?
Currently, this feature is not available. You can only open the product once you have made the full payment to the delivery executive in the case of Cash on Delivery (COD) orders. However, if you are not satisfied with the product for any reason, you can easily initiate a return, refund, or replacement by contacting our customer care team.
What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
COD (Cash on Delivery) allows you to pay for your purchase in cash at the time of delivery. This option is available for most products, but not all deals support COD. Please check the product page to confirm. Additionally, COD is not available at all locations. To check if COD is available in your area, kindly enter your pin code on the checkout page. In some cases, our customer care executive will inform you before processing the order.
How do I place a cancellation request?
If your order has not been dispatched, you can cancel it by contacting us via phone or email within 24 hours. If you paid via Cash on Delivery (COD), your refund will be processed as either an E-voucher or through an NEFT transfer. For NEFT, we will need the following details:
Bank Name
Account Holder Name
Bank Account Number
Branch Address
IFSC Code
Why was my order cancelled?
We apologize for any inconvenience caused. Our customer care team will have notified you regardingthe cancellation as soon as possible. Your order may have been cancelled due to one of the followingreasons:
• The product is out of stock or discontinued.
• There was a pricing error with the item.
How do I place a return/replacement request?
To initiate a return or replacement, please contact us at +91 81297 32680 (Monday to Saturday, 10.00 AM – 06:00 PM) or email us at contact@leyali.in
I paid Cash on Delivery. How will I receive my refund?
For COD orders, refunds can be processed as E-vouchers or via NEFT transfer. For NEFT refunds, we will
require your bank details (as mentioned above).
How long will it take to receive my refund?
Refunds typically take 5-7 working days to process. For prepaid orders, the refund will be credited backto the original payment method. For COD orders, refunds can be processed either as E-vouchers orthrough an NEFT transfer.
If I receive the wrong product, can I get it replaced?
Yes, if you receive the wrong product, please raise a replacement request within 7 days of receiving the order. You may also opt for a refund instead of a replacement.
What is Leyali 7-days return policy?
You can return or exchange any product, except abayas, within 7 days of receiving your order:
• You are not satisfied with the quality.
• The product does not fit as expected.
• You received a defective product.
Please ensure the product is unused, in its original condition, with all tags and packaging intact.
For Abaya:
• Custom-Tailored Items: All our abayas are custom-made to order according to the measurements provided by the
customer. Therefore, returns or exchanges are only accepted in cases of damaged or defective items.
• Unboxing Video Required: To process a return or exchange claim, a clear, continuous unboxing video (from opening
the outer package to inspecting the item) must be sent to our WhatsApp number.
• Verification: Our team will review the video footage and contact you shortly with the next steps.
Can I modify my delivery address after placing the order?
You can modify your delivery address (house number, building number, street, and pin code) only if the order status is still "Pending." Once the order is dispatched, the address cannot be changed.
Do I need to register to shop at LEYALI?
No, you can shop as a guest without registering. However, we recommend creating an account to enjoy benefits such as faster checkout and order tracking.
What should I do if I have trouble logging in?
If you face issues logging in:
• Double-check your login details (your username is the email address used during registration).
• Ensure that your browser accepts cookies.
• If you have forgotten your password, use the "Forgot Password" link on the login page.
• If the system is under maintenance, please try again after 30 minutes.
If you are still unable to access your account, please contact our customer care team for assistance.
Can I get an NEFT refund if I paid via Credit/Debit Card or Net Banking?
NEFT refunds are available only for COD orders. For prepaid orders, the refund will be credited to the same payment method used.
What are the payment methods accepted by Leyali?
We accept the following payment methods:
• Debit/Credit Cards or Net Banking or UPI (major banks)
• Cash on Delivery (COD)
• E-vouchers
Are there any hidden costs (e.g., sales tax, octroi)?
No, there are no additional hidden costs. The total amount will be displayed at checkout, and you will only pay the amount shown on the invoice.
My transaction failed, but the money was deducted. What should I do?
We apologize for the inconvenience caused. Please contact our customer care with your transaction details, and we will resolve the issue. If the payment was not received by us, it will be refunded to your account.
How do I pay with an E-Gift Voucher?
When shopping on Leyali.in, proceed to the payment page and enter your E-Voucher number in the "Discount Code" field. The voucher value will be deducted from your total amount. If the voucher doesn’t cover the full amount, you will need to pay the balance using another payment method.
Is there a limit on how many E-Gift Vouchers I can use per order?
Only one E-Gift Voucher can be used per order
Do E-Gift Vouchers expire?
Yes, all E-Gift Vouchers expire 90 days from the date of issue.
Still have questions?
Call/Whatsapp us at +91 8129732680 (Monday to Saturday, 10:00 AM – 06:00 PM) or email us at contact@leyali.in.
